Warranty & Return Policy
Got an issue? We've got your back.
Every compatible and remanufactured cartridge from TLC is covered by a full 1-year warranty. If something isn't right, we'll make it right, often shipping your replacement before we even get the old one back. And returns are simple.
At a glance
How long you have, depending on what you bought and why it's coming back. Every return starts with a quick email for an RMA number.
Defective compatible
1 year
Full refund or replacementUnopened compatible
90 days
Refund less 20% restockingUnopened OEM
30 days
Refund less 20% restockingOpened by mistake
No returns
We can't resell opened itemsProblem with a compatible cartridge? We've got your back.
Full 1-year warranty on compatible & remanufactured cartridges
If a compatible or remanufactured cartridge from TLC gives you trouble, you're covered for a full year. You'll get a full refund or a replacement, no hassle.
Let us know
Email us your order number, what went wrong, and a photo of the cartridge showing its barcode or serial number. We usually reply within 1–3 business days.
We ship your replacement
In most cases your replacement goes out right away, before we get the defective one back.
Drop off the old one
We email you a return label. Pack up the defective cartridge, attach the label and drop it off at any FedEx or UPS location.
Defective OEM (genuine) cartridges
TLC is an independent reseller of imaging supplies. Every OEM cartridge we sell is factory sealed and checked before it ships. Genuine cartridges are warranted by their manufacturer, so if one turns out to be defective, the manufacturer is the best place to get it resolved.
For a defective OEM cartridge, please contact the manufacturer directly for assistance.Have an unopened OEM cartridge you don't need? You can still return it to us within 30 days. See below.
Returning something you don't need
Ordered the wrong cartridge, or no longer need it? No problem. We accept returns of unopened cartridges bought from TLC.
What qualifies
- The item is unopened and in the same saleable condition as when we sold it
- Unopened compatible or remanufactured: within 90 days of purchase
- Unopened OEM: within 30 days of purchase
- Refunded less a 20% restocking fee
The 20% restocking fee covers our costs of processing a return, including shipping, card processing and handling. Return shipping costs may also apply.
What we can't accept
- Opened items that were ordered by mistake. Once a cartridge is opened, we can't resell it.
- Returns without an RMA number
- Returns after the periods listed above
Returns are simple
Three quick steps and you're done.
Email us
Send your order number and reason for return to info@tonerlasercartridgeonline.com.
Get your RMA number
We usually reply within 1–3 business days with your RMA number and return instructions.
Send it back
Ship the item back with your RMA number on the shipping box, and we'll take it from there.
Need help with an order?
Email us for an RMA number, or give us a call. A real person will help you sort it out.
Monday to Friday, 9am to 7pm ET